Help Guide

  Newbie Questions

  Newbie Questions

Q: How to operate the package after it is mailed to the warehouse?

A: When your package is mailed to the warehouse, we will collect the package for you and put it in the warehouse.

You can check whether the package is complete in the [Domestic Tracking Number Arrived] section of your personal homepage, then check the order that needs to be packed and click the "Submit Packaging" button. After submitting your order, fill in the recipient address information and route for the country you need to send to.

[Please note that if your items need to be sent separately, please submit them separately]

  Depending on the size of your package, we will pack it within 4 hours.

  Then go to the Pending International Orders page to pay.

  Q: What is consolidation? What is Transshipment?

A: Consolidation: East patchwork consolidation provides you with free collection, warehousing, packaging, inspection and other services. Reconsolidate and repack your multiple packages on a transshipment basis. On the premise of ensuring the safety of the goods, remove the excess boxes, boxes, bags, etc. that come with the goods themselves, try to compress the volume and weight of your package, and save freight.

(The main process is: collection - warehousing - warehousing - container packaging - delivery.) ）

Forwarding: Collect packages for customers and then forward them abroad. No excess packaging and inspection will be removed, and multiple packages will be shipped directly together.

  (The main process is: collection - warehousing - warehousing - outbound.) ）

Q: What methods do you support for international shipping payment? Is foreign currency acceptable?

A: Foreign currency payment is acceptable. Currently, WeChat Pay, PayPal Pay, Australian Dollar (Australian account), US Dollar Payment (North American account) are supported.

  Q: Will you help me inspect the goods when they are shipped abroad: (Yes!) ）

A: There are professional inspectors to inspect and repack the packages to ensure that the packages will not be detained by customs because they contain contraband. In addition, if customers need to know the status of the goods, we also provide photo points service. For more services, please refer to Value-added Services.

Q: Where can I see my domestic tracking number?

A: Assemble the warehouse address (including member ID) given on the website [Get Warehouse Address], send the package to us, and after arriving at the warehouse, we will collect the package for you and enter it into the warehouse. You can view the [Stored Domestic Tracking Number] on your personal homepage.

Note: If the domestic express delivery of the query shows that it has been signed, but it does not show that it has been received in the [Domestic tracking number that has arrived at the warehouse], it may be that we are processing the package for you, please wait patiently for a while. If the package has not been received after one day, please contact our online customer service immediately

Q: Where can I find out if the package has been mailed? How to inquire?

A: 1. Domestic express inquiry: After the domestic parcel is mailed, you can check the arrival of the parcel on the [Parcel Inquiry] page of our website.

Or obtain logistics information in the logistics query of [Unstored Domestic Tracking Number].

Note: If the package has been signed for but still shows "Not Arrived", it may be that our warehouse is processing the package, please wait patiently for a while. If "Not in storage" is still displayed after 1 day, please contact our online customer service immediately.

2. International express inquiry: After the international express freight payment is successful, you can check the international express tracking number in [Shipped International Orders].

  You can also get the logistics track in the [Parcel Inquiry] of the website.

Q: How many days can the international express delivery time generally arrive?

A: According to the destination country of the package and the congestion of the current international logistics, the international express delivery time will be different.

If you have a package that needs to be sent urgently, it is recommended to choose DHL, which has the fastest timeliness and the most stable service, with a reference time of 2-4 working days, and Australia, New Zealand, Guam and other places can arrive in about 2 working days.

  EMS: Generally deliveries in about a week in each country

We will also have a tutorial on how to choose a route in the user submission interface. Tutorial documentation can also be found in the Help Center of the Personal Center.

Q: How does the default packaging process for packages?

A: After you submit the packaging, the warehouse brother will remove the excess boxes and bags originally attached to the domestic express package for you on the premise of ensuring the safety of the goods, repack it, try to compress the volume and reduce the weight, and save freight.

In order to ensure the safety of international transportation, the warehouse needs to ensure that the items are free of contraband, and you can open the package without your consent to confirm whether there are any contraband items (this is the default when using our services).

Note: If you have special requirements for packaging, please indicate in the remarks column, such as the original packaging is not opened, etc., we will pack according to your remark information.

Q: How to calculate the freight cost for international express?

  A: 1. Enter the "Freight Inquiry" page;

  2. Enter the details of your package: destination, weight, dimensions;

  3. Click the "Query" button to pop up the detailed price description of each route.

Q: What are the advantages of using international transshipment consolidation?

A: Patchwork international express transshipment and consolidation is a long-term cooperation between EMS and major international express delivery.

You can enjoy a 3-5% discount on various international express delivery, and the timeliness is the same as the official one. In addition, it has also developed Southeast Asia,

Australia, the United Kingdom, Germany and many other special lines. After years of research on customer needs,

  We now have six main advantages:

1. One-stop comprehensive service: The goods you buy from any shopping website in China (such as Taobao, Tmall, JD.com, Vipshop, etc.) can be sent to the warehouse. We will provide you with a complete set of services for free commodity collection, inspection, warehousing, packaging and cargo transfer, and track the whole logistics process to ensure safety and security.

2. Save costs, enjoy the minimum 30% discount on the official price of international express delivery, and free of charge for value-added services (collection, packaging, packaging, warehousing, consolidation, etc.).

3. Consolidated mailing, free of volume, and support the consolidation and mailing of goods purchased on different shopping websites, saving volume and weight to the greatest extent. EMS direct delivery does not calculate volumetric weight.

4. Timeliness guarantees efficient order processing, and the same day is sent on the same day; Real-time query of logistics dynamics, which can be reached in 2 days at the earliest.

5. Security guarantee: Multi-platform guarantee transactions, whether it is capital payment or cargo safety, we have achieved the best in the industry!

  6. Rave reviews: Over 99.9% praise rate!