Help Guide
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Newbie Questions
Q: How to operate the package after it is mailed to the warehouse?
A: When your package is mailed
to the warehouse, we will collect the package for you and put it in the
warehouse.
You can check whether the
package is complete in the [Domestic Tracking Number Arrived] section of your personal
homepage, then check the order that needs to be packed and click the "Submit Packaging"
button. After submitting your order, fill in the recipient address information and route
for the country you need to send to.
[Please note that if your
items need to be sent separately, please submit them separately]
Depending on the size of your package, we will pack it within 4 hours.
Then go to the Pending International Orders page to pay.
Q: What is consolidation? What is Transshipment?
A: Consolidation: East
patchwork consolidation provides you with free collection, warehousing, packaging,
inspection and other services. Reconsolidate and repack your multiple packages on a
transshipment basis. On the premise of ensuring the safety of the goods, remove the
excess boxes, boxes, bags, etc. that come with the goods themselves, try to compress the
volume and weight of your package, and save freight.
(The main process is:
collection - warehousing - warehousing - container packaging - delivery.)
）
Forwarding: Collect packages
for customers and then forward them abroad. No excess packaging and inspection will be
removed, and multiple packages will be shipped directly together.
(The main process is: collection - warehousing - warehousing - outbound.) ）
Q: What methods do you support for international shipping payment? Is foreign currency acceptable?
A: Foreign currency payment is
acceptable. Currently, WeChat Pay, PayPal Pay, Australian Dollar (Australian account),
US Dollar Payment (North American account) are supported.
Q: Will you help me inspect the goods when they are shipped abroad: (Yes!) ）
A: There are professional
inspectors to inspect and repack the packages to ensure that the packages will not be
detained by customs because they contain contraband. In addition, if customers need to
know the status of the goods, we also provide photo points service. For more services,
please refer to Value-added Services.
Q: Where can I see my domestic tracking number?
A: Assemble the warehouse
address (including member ID) given on the website [Get Warehouse Address], send the
package to us, and after arriving at the warehouse, we will collect the package for you
and enter it into the warehouse. You can view the [Stored Domestic Tracking Number] on
your personal homepage.
Note: If the domestic express
delivery of the query shows that it has been signed, but it does not show that it has
been received in the [Domestic tracking number that has arrived at the warehouse], it
may be that we are processing the package for you, please wait patiently for a while. If
the package has not been received after one day, please contact our online customer
service immediately
Q: Where can I find out if the package has been mailed? How to inquire?
A: 1. Domestic express
inquiry: After the domestic parcel is mailed, you can check the arrival of the parcel on
the [Parcel Inquiry] page of our website.
Or obtain logistics
information in the logistics query of [Unstored Domestic Tracking
Number].
Note: If the package has been
signed for but still shows "Not Arrived", it may be that our warehouse is processing the
package, please wait patiently for a while. If "Not in storage" is still displayed after
1 day, please contact our online customer service immediately.
2. International express
inquiry: After the international express freight payment is successful, you can check
the international express tracking number in [Shipped International
Orders].
You can also get the logistics track in the [Parcel Inquiry] of the website.
Q: How many days can the international express delivery time generally arrive?
A: According to the
destination country of the package and the congestion of the current international
logistics, the international express delivery time will be
different.
If you have a package that
needs to be sent urgently, it is recommended to choose DHL, which has the fastest
timeliness and the most stable service, with a reference time of 2-4 working days, and
Australia, New Zealand, Guam and other places can arrive in about 2 working days.
EMS: Generally deliveries in about a week in each country
We will also have a tutorial
on how to choose a route in the user submission interface. Tutorial documentation can
also be found in the Help Center of the Personal Center.
Q: How does the default packaging process for packages?
A: After you submit the
packaging, the warehouse brother will remove the excess boxes and bags originally
attached to the domestic express package for you on the premise of ensuring the safety
of the goods, repack it, try to compress the volume and reduce the weight, and save
freight.
In order to ensure the safety
of international transportation, the warehouse needs to ensure that the items are free
of contraband, and you can open the package without your consent to confirm whether
there are any contraband items (this is the default when using our
services).
Note: If you have special
requirements for packaging, please indicate in the remarks column, such as the original
packaging is not opened, etc., we will pack according to your remark information.
Q: How to calculate the freight cost for international express?
A: 1. Enter the "Freight Inquiry" page;
2. Enter the details of your package: destination, weight, dimensions;
3. Click the "Query" button to pop up the detailed price description of each route.
Q: What are the advantages of using international transshipment consolidation?
A: Patchwork international
express transshipment and consolidation is a long-term cooperation between EMS and major
international express delivery.
You can enjoy a 3-5% discount
on various international express delivery, and the timeliness is the same as the
official one. In addition, it has also developed Southeast Asia,
Australia, the United Kingdom,
Germany and many other special lines. After years of research on customer needs,
We now have six main advantages:
1. One-stop comprehensive
service: The goods you buy from any shopping website in China (such as Taobao, Tmall,
JD.com, Vipshop, etc.) can be sent to the warehouse. We will provide you with a complete
set of services for free commodity collection, inspection, warehousing, packaging and
cargo transfer, and track the whole logistics process to ensure safety and
security.
2. Save costs, enjoy the
minimum 30% discount on the official price of international express delivery, and free
of charge for value-added services (collection, packaging, packaging, warehousing,
consolidation, etc.).
3. Consolidated mailing, free
of volume, and support the consolidation and mailing of goods purchased on different
shopping websites, saving volume and weight to the greatest extent. EMS direct delivery
does not calculate volumetric weight.
4. Timeliness guarantees
efficient order processing, and the same day is sent on the same day; Real-time query of
logistics dynamics, which can be reached in 2 days at the earliest.
5. Security guarantee:
Multi-platform guarantee transactions, whether it is capital payment or cargo safety, we
have achieved the best in the industry!
6. Rave reviews: Over 99.9% praise rate!